Order Cancellation Policy

General Information
This Order Cancellation Policy is designed to clearly explain your rights and options if you need to cancel a purchase. We aim to ensure transparency and fairness while aligning with U.S. consumer protection standards and Google Merchant Center requirements.

1. Orders Not Yet Shipped
You may cancel any order that has not yet been shipped by contacting our customer service team. After your request is reviewed and approved, you will receive a full refund of the total amount paid. No cancellation fees will be charged for eligible requests.

2. Orders Already Shipped
Orders that have already been shipped are not eligible for cancellation. If you decide not to keep the product, you may initiate a return once the order has been delivered. Please follow the return instructions included in your package or contact customer support for assistance with the return process.

3. Refund Handling
Processing Time: Refunds for approved cancellations will be processed within 1–5 business days after approval.

Original Payment Method: All refunds will be returned to the original payment method used for the purchase. The exact timing for receiving the funds may vary depending on your bank or payment provider.

4. Help and Contact Information
If you have any questions about canceling your order or require assistance, please reach out to us through our customer service channels. We are here to support you and ensure your experience is handled efficiently and professionally.

Phone: +1 (214) 564-7210

Email: contact@bioopalzen.com

Address: 2755 E LEDBETTER DR 711,DALLAS,TX 75216,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)